Ensuring Quality Delivery of ICDS Services
UNI enabled government service providers such as Anganwadi workers to effectively implement ICDS services and sustain a demand for the same — and encouraged these providers to fulfil their job mandates. The program built the capacity of Anganwadi workers to deliver better services through training programs and assisting them in conducting nutrition demonstrations, home visits and anthropometric measurements.
Generating Community-Demand for ICDS Services
UNI worked to improve the health-seeking behavior of mothers and community members in targeted high-burden ICDS projects by building their capacity to access—as well as generate demand for—health and allied services. The community liaised with the government health machinery to create an enabling environment that addresses their basic needs. To sustain this demand generation by the community and effective service delivery by the government machinery, UNI has facilitated the formation of mothers’ groups.
Mothers’ groups supervise the distribution of THR and monitor the quality of meals, ensure that anthropometric measurements are taken on a monthly basis—thus holding each Anganwadi worker accountable for quality and timely service delivery. Mothers’ groups have been empowered to inform the new mothers of childcare and feeding practices and motivate them to access ICDS services and referral services.
The UNI model ensures that the community is at the center of both demanding for services and ensuring these are effectively delivered. UNI also works together with existing government machinery and renders these services more effective. By deploying these two approaches — partnering with existing government machinery and deploying community-based monitoring mechanisms — the model is rendered sustainable and low-cost.