Child Protection

Building Safe Communities

“Towards Safe Communities for Children”


Building Safe Communities is a partnership initiative with UNICEF and two partner non-profits to address concerns of safety and protection of children from abuse and exploitation — through access to services and the active participation of children and adolescents, with a view to evolving a model of ‘Safe Communities’ for children living in cities.


Community Resource Center (CRC): In 2015-16, safe havens for children were created through the establishment of a CRC. At this centre, children (6 to 18 years) receive opportunities to hone their skills in:

Digital Literacy where children learn about computers and various concepts particularly maths and science in an interesting, simple and joyful manner. Youth also learn how to use various computer programs which in turn strengthens their employability.

Library where children have access to more than 800 multi-lingual books on various themes.

Counseling, Dance, Sports, and Games are used to ensure a holistic (psycho-social, cognitive and physical) development of children.

Interactive Session, workshops, orientation visits are planned with children, parents, and community members to build their knowledge of child rights, various laws, as well as enhance their parenting and communication skills.

Formation and Strengthening of Community Child Protection Committees (CCPCs): CCDT facilitated the formation of two Community Child Protection Committees (CCPCs) to create a protective environment for all children in the community of Shivaji Nagar. Each CCPC comprises an 11-member committee including children, youth, parents, ICDS staff, women’s group members and key persons. The objective of this committee is to enhance child protection and monitoring mechanisms within the community so as to ensure child-friendly and safe communities.



Children & Community Members

Childline Program

“Child Protection — Just a Call Away…”


Childline ‘1098’is a National 24-hours free, phone emergency outreach service for vulnerable children from the age group of 0 – 18 years in need of protection from exploitation and abuse. CCDT addresses all cases in the suburbs of Mumbai (from Dahisar to Andheri) and at Chatrapati Shivaji Terminus (CCDT Railway Childline), Outreach activities include rescue operations, case follow-up, awareness programs and sensitization of allied systems.


Responding to Calls: In Childline our prime objective is to respond to a call received on 1098 and according to the needs of a child provide support him or her.

Case Intervention: CCDT provides intervention support from Dahisar to Andheri. Every call/case reported on 1098 is unique and different. Therefore as per the need of each child, CCDT provides medical services, emotional support and legal aid. CCDT works with the Center for Women and Child Development and endevors to either reunite the child with his/her family, or place the child in a shelter.

Outreach and Awareness Activities: The CCDT team endevors to enhance public awareness of the importance of child protection and child rights through outreach activities including disseminating leaflets, pasting posters & stickers, street plays and placing Childline banners at sensitive areas

Open House: Is a feedback mechanism that allows CCDT’s team to receive feedback from children on the responsiveness, connectivity and service delivery of 1098 respondents. This feedback is solicited through group sessions with children on the availability of this 1098 service and their rights as children.

Networking with and Sensitizing Related Government Officials: Childline has to work with different government departments to support every child in need, including the Department of Women and Child Development, Child Welfare Committees, police officers and public healthcare facilities. Therefore our major task is to sensitize these representatives on child rights and child protection issues and build a rapport with them to ensure their support.



Children Provided with Care & Protection


Child-Labourers or Child-Beggars Rescued

Railway Childline Program

“An initiative to ensure the care and protection, and well- being of run-away, unaccompanied and trafficked children who come in contact with the railways.”


A large number of children who run away from their homes use railways as a mode to travel. There are also children who are trafficked and transported through the railways. Additionally, a number of children get separated from their guardians during the course of their journey by railway. These children are extremely vulnerable and often become victims of various forms of abuse; physical, sexual, emotional — as well as economic exploitation. They often end up living on streets, in market places and at railway stations. All these places are transit points for trafficking and need focused programs and attention to ensure rescue and rehabilitation.

The Ministry of Women and Child Development and Ministry of Railways have jointly taken an initiative to ensure the care and protection and well-being of run-away, unaccompanied and trafficked children who come in contact with the railways. CCDT implements this initiative in partnership with Childline India Foundation at CST station in Mumbai.


Case Intervention: This includes medical support, registering the case with the Railway Police and Station manager, providing emotional support, legal aid, involving the Center for Women and Children and reuniting the child with his/her family, or placing the child in a shelter for long-term rehabilitation.

Outreach and Awareness Activities: These includes strategic outreach and awareness activities for different target groups such as vendors, coolies, commuters and railway staff. The objective of this activity is to reach out to civilians to make them aware of 1098 services. The outreach team uses different methods of generating awareness including, distributing leaflets, pasting posters and stickers across railway premises, conducting street plays and placing Childline banners at sensitive areas.

Sensitization Programs: To ensure better coordination with government officials stationed at CST station and provide better assistance to children at risk — the team conducts training sessions on the importance of 1098 services, laws related to children and other child protection issues.



Children Rescue


Re-united with their families